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Privacy Policy – Biohealth Clinic

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Biohealth Clinic is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

This privacy policy explains how we collect, use, store, and protect your personal data, and your rights regarding that information.

Who we are

Biohealth Clinic has been providing high-quality biological and holistic dental care for over 17 years. We are committed to delivering safe, effective, and patient-centred dental treatment.

For data protection law, Biohealth Clinic is the “data controller” of your personal information.

What information we collect

We collect and process personal data necessary to provide safe and effective dental care and to run our practice. This may include:

• Basic identification details (name, date of birth, address, next of kin)

• Contact details (telephone number, email address)

• Appointment history and communications with you

• Medical and dental history relevant to your treatment

• Clinical notes, treatment records, and care plans

• X-rays, scans, and photographs

• Information provided by other healthcare professionals involved in your care

• Payment and billing information where relevant

We take extra care when handling sensitive health information and ensure it is treated confidentially and securely.

Your information must be accurate and up to date. Please inform us promptly if any details change.

How we use your information

We use your personal data to:

• Provide and manage your dental care

• Plan and deliver appropriate treatment

• Maintain accurate clinical records

• Communicate with you about appointments and treatment

• Refer you to other healthcare professionals when necessary

• Respond to questions, feedback, or complaints

• Meet our legal and regulatory obligations

• Improve the quality and safety of our services

Marketing communications

We may send marketing communications where we have a lawful basis to do so, which may include your consent or (in limited cases) legitimate interest in accordance with UK GDPR and PECR.

Marketing communications may include:

• Dental health advice and oral hygiene information

• Updates about our services and treatments

• Practice news and announcements

• Information about new treatments or technologies available at the clinic

We will only send marketing communications if you have:

• Actively opted in to receive them, or

• Where permitted by law, previously received services from us and were given the opportunity to opt out at the time your details were collected

You can opt out of marketing at any time by:

• Clicking the “unsubscribe” link in any marketing email

• Contacting us directly using the details below

We will never sell your personal data or share it with third parties for their marketing purposes without your explicit consent.

Legal basis for processing

We process your personal data under the following legal bases:

• Provision of healthcare (performance of a contract and healthcare provision)

• Legal obligation (e.g. medical record keeping requirements)

• Legitimate interests (e.g. running and improving our practice)

• Consent (where required, particularly for marketing communications)

Sharing your information

We may share your personal data where necessary with:

• Other dental or medical professionals involved in your care

• Laboratories and specialists

• Payment processors or financial service providers

• Regulatory bodies (where required by law)

We may also disclose information if required to:

• Comply with legal obligations

• Protect our rights, patients, or staff

• Prevent fraud or security risks

If our business is sold or merged, patient records may be transferred to the new provider under strict confidentiality safeguards.

Data retention

We retain dental records in line with professional and legal guidelines (typically a minimum of 11 years for adults, or longer for children).

Your rights

Under data protection law, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of data (where applicable)

• Restrict or object to processing in certain circumstances

• Withdraw consent for marketing at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details below.

Website and cookies

Our website uses cookies to improve your browsing experience and to analyse website usage.

Cookies may:

• Improve website functionality

• Help us understand visitor behaviour

• Support marketing and communication effectiveness (only where consent is given)

You can control or disable cookies through your browser settings.

For more information, visit: https://www.allaboutcookies.org

Security of your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

However, please note that no method of internet transmission is completely secure, and we cannot guarantee absolute security of data transmitted online.

External links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and recommend that you review their privacy policies separately.

Changes to this privacy policy

We may update this policy from time to time. Any updates will be posted on this page, and where appropriate, we may notify you by email.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact:

Biohealth Clinic
45 Lavender Hill
London
SW11 5QW

Email: info@biohealth-uk.com